Shipping policy
Shipping & Delivery
Processing times
Stocked items are generally dispatched within 1–2 business days.
Custom and made-to-order items require production time. This varies depending on the product and the size of the order. We will confirm an estimated timeframe when your order is placed or when your proof is approved.
Orders are processed Monday to Friday, 8am to 4pm. Orders placed on weekends or public holidays are processed the next business day.
Proof approval on custom orders
For custom and personalised products, production does not begin until you have approved your proof. Delays in approving a proof will extend the delivery timeframe.
Delivery timeframes
Once dispatched, delivery times depend on your location and the carrier. As a general guide:
South East Queensland: 1–3 business days
Other Australian capital cities: 3–5 business days
Regional and remote areas: 5–10 business days
These are estimates only and are not guaranteed. Delays can occur during peak periods or due to carrier issues outside our control.
Shipping costs
Shipping is calculated at checkout based on the weight and size of your order and your delivery address. We ship with Australia Post, TNT (FedEx) and Couriers Please depending on the size and destination of your order.
Local pickup
You are welcome to collect your order from our Slacks Creek workshop:
7/22-26 Allgas Street, Slacks Creek QLD 4127 Monday to Friday, 8am to 4pm
Local pickup is available to customers in South East Queensland. Please wait until you receive notification that your order is ready before collecting.
Large or oversized items
Some products — including large signs, pyramid signs and bulk orders — may require freight rather than standard parcel delivery, generally via TNT (FedEx) or Couriers Please. If this applies to your order, we will contact you to arrange delivery and confirm any additional cost before proceeding.
International orders
International shipping is available on request and is quoted individually. Please contact us before ordering so we can provide a freight quote.
Digital Templates
No Shipping Fees: There are zero shipping or handling charges for any of our digital templates.
Instant Access: Once your payment is successfully processed, you will receive an immediate download link on the order confirmation screen.
Email Confirmation: A backup link to access your templates will also be automatically sent to the email address you provided at checkout within 5 to 10 minutes.
Depending on the product, you will receive either a direct download file (e.g., .zip, .pdf, .xlsx) or a PDF guide containing a secure link to copy the template directly into your account (e.g., Canva or Notion).
You are responsible for ensuring you have the necessary software or free accounts required to open and use the templates (such as a free Canva account or Microsoft Excel).
Check Spam: If you do not see your email confirmation within 15 minutes, please check your Spam, Junk, or Promotions folders.
Incorrect Email: If you accidentally entered the wrong email address at checkout, please contact us immediately.
Contact Us: If you experience any technical issues downloading or accessing your templates, reach out to our support team at admin@pdsgraphics.com.au with your order number.
Damaged in transit
If your order arrives damaged, please photograph the item and packaging and contact us within 14 days. See our Refund Policy for how we handle this.
Questions
Phone: 07 3208 3440 Email: admin@pdsgraphics.com.au Monday to Friday, 8am to 4pm