Refund policy

At PDS Graphics (Mine Signs Pty Ltd T/A Performance Decals & Signage), we want you to be happy with your order. This policy explains your options if something isn't right.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or removes those rights.

If your order arrives damaged, faulty, or is not what you ordered, contact us within 14 days of receiving it. Please include:

We will arrange a replacement, repair or refund as appropriate. If the item needs to be returned, we will cover the return postage where the fault is ours.

A large proportion of what we make is produced to order — custom signage, personalised decals, made-to-measure graphics kits, and any product where you have specified text, colours, sizes or artwork.

Because these items are made specifically for you and cannot be resold, we are unable to accept returns or offer refunds for change of mind on custom or personalised products.

This does not affect your rights if the item is faulty, not as described, or does not match the proof you approved. If we have made an error in production, we will remake or refund the item.

To help avoid issues, we send a proof for approval before printing on custom orders. Please check spelling, sizing and colours carefully at that stage.

Due to the digital nature of our products, all sales are final. Once you purchase and receive access to a downloadable item, it cannot be returned, cancelled, or refunded.

We only grant exceptions to this policy if the digital file is corrupted, broken, or completely misrepresented on the product page. If you experience a technical issue, please contact our support team within 7 days of purchase. If we cannot resolve the technical issue or provide a working file, a full refund will be issued.

By completing your purchase at checkout, you acknowledge and agree to these terms.

For standard stocked products that are unopened, unused and in original condition, we may accept a return for change of mind within 14 days of delivery. Return postage is at your cost, and the item must arrive back in resaleable condition. Please contact us before sending anything back.

If you need to cancel, contact us as soon as possible. If production has not yet started, we can usually cancel and refund in full. Once a custom item has entered production, cancellation may not be possible.

Approved refunds are issued to your original payment method. Please allow up to 10 business days for the funds to appear, depending on your bank or card provider.

To start a return or discuss a problem with your order:

PDS Graphics 7/22-26 Allgas Street, Slacks Creek QLD 4127 Phone: 07 3208 3440 Email: admin@pdsgraphics.com.au Monday to Friday, 8am to 4pm